Terms of service

1. About Us

AllVia-AI is a UK-based website and digital marketing agency. References to "AllVia-AI", "we", "us" or "our" in these terms refer to the AllVia-AI business and its representatives.

References to "you", "your" or "the client" refer to the individual or business engaging our services.

Contact: hello@allvia-ai.com

2. Our Services

AllVia-AI provides the following services:

2.1 Website + Marketing Packages

• Website + Meta Ads, custom-built website with hosting and maintenance included, plus fully managed Meta Ads campaigns. From £1,000 per month
• Website + TikTok Ads, custom-built website with hosting and maintenance included, plus fully managed TikTok Ads campaigns. From £1,250 per month
• Website + Google Ads, custom-built website with hosting and maintenance included, plus fully managed Google Ads campaigns. From £1,500 per month
• Website + All Channels, custom-built website with hosting and maintenance included, plus fully managed Meta, Google and TikTok Ads campaigns. From £2,500 per month

Each package covers your website build, hosting, maintenance and ad campaign management in a single monthly price. Ad spend itself is set separately with you and is not included in the package fee.

2.2 Website Only

• Website Only, a custom-coded website with no marketing bundle, from £799 one off
• Hosting and Maintenance, £40 per month, billed separately where no marketing package is taken

2.3 Scope of service

AllVia-AI provides service business websites and separately scoped commerce and subscription builds. Commerce projects, payment integrations, customer portals, stock or order workflows, third-party provider fees and ongoing support must be agreed in writing before work begins.

The specific scope of each engagement will be agreed in writing before work begins.

3. Minimum Terms and Cancellation

3.1 Website + Marketing Packages

A minimum term of 3 months applies to all website plus marketing packages from the date the campaign goes live, giving campaigns enough time to gather data and produce results. After the minimum term, you may cancel by providing 30 days written notice to hello@allvia-ai.com.

Cancellation during the minimum term will result in the remaining balance of the minimum term becoming immediately payable.

3.2 Hosting and Maintenance (Website Only clients)

Where the Website Care Plan is billed separately at £40 per month, a three-month minimum term applies. After that, you may cancel by providing 30 days written notice. The scope of minor updates, content and response times is agreed in writing.

3.3 Website Builds

Website build fees are one off payments. There is no ongoing commitment beyond the build fee, other than any hosting and maintenance or marketing package you also take. If a project is cancelled after work has commenced, fees for work completed to that point will be payable.

3.4 AllVia-AI's right to cancel

We reserve the right to terminate services with 30 days notice. In cases of non-payment, abusive conduct, or breach of these terms, we reserve the right to suspend or terminate services immediately.

4. Payment Terms

Monthly recurring fees are billed in advance at the start of each billing period. One-off fees such as setup fees and website build fees are invoiced upon agreement and are due before work commences, unless otherwise agreed in writing.

Invoices are due within 14 days of the invoice date. Late payment may result in suspension of services. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

All prices quoted are exclusive of VAT where applicable. VAT will be added at the prevailing rate where required.

5. Your Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information during onboarding and throughout the engagement
• Supply any required materials, logos, photos, written content, domain access, within agreed timeframes
• Ensure that content you provide does not infringe any third party's intellectual property rights or violate any applicable law
• Respond to reasonable requests for approval, sign-off, or clarification within a reasonable timeframe
• Pay invoices on time
• Not use our services for unlawful purposes or in ways that could damage the reputation of AllVia-AI

Delays caused by your failure to provide required information or approvals may result in delayed delivery. AllVia-AI will not be liable for delays attributable to the client.

6. Intellectual Property

6.1 Your content

Any content, images, logos, or materials you provide to AllVia-AI remain your property. You grant us a licence to use them solely for the purpose of delivering your services.

6.2 Deliverables

Upon full payment of all fees due, AllVia-AI assigns to you full ownership of the website files, content, and design created specifically for your project. You are free to use, modify, and host those files as you wish.

6.3 AllVia-AI tools and systems

Proprietary tools, templates, and internal frameworks developed by AllVia-AI remain the property of AllVia-AI and are not transferred to the client.

6.4 Website credit

AllVia-AI reserves the right to include a discreet "Website by AllVia-AI" credit with a link to allvia-ai.com in the footer of websites we build. This credit may be removed upon written request after full payment has been received.

7. Confidentiality

Both parties agree to keep confidential any sensitive business information, pricing, strategies, or proprietary processes shared during the course of the engagement. This obligation continues for 2 years following the end of the engagement.

This clause does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Limitation of Liability

AllVia-AI's total liability to you for any claim arising out of or in connection with these terms or the services shall not exceed the total fees paid by you to AllVia-AI in the 3 months preceding the event giving rise to the claim.

AllVia-AI shall not be liable for:

• Loss of profits, revenue, business, or anticipated savings
• Loss of data or damage to systems not caused directly by AllVia-AI's negligence
• Indirect, consequential, or special losses
• Any failure or interruption of third party platforms including Meta, Google, TikTok, Netlify, or Cal.com
• Loss of leads or ad performance during periods of third party platform downtime or policy changes outside our control

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Service Availability

We aim to maintain a high level of service availability for all clients' websites and ad campaigns. However, availability depends in part on third party infrastructure and platform providers including Netlify, Meta, Google and TikTok. We cannot guarantee 100% uptime and are not liable for interruptions caused by third party platform outages or policy changes.

Planned maintenance will be communicated to clients in advance where possible.

10. Warranties and Representations

AllVia-AI warrants that:

• We will deliver services with reasonable skill and care
• We will act in accordance with applicable UK law
• The services will materially conform to the agreed scope

We do not warrant that our services will result in any specific business outcome, revenue increase, or number of leads generated. Results depend on factors outside our control including your industry, location, competition, and follow up processes.

11. Disputes

If a dispute arises, both parties agree to attempt to resolve it informally by contacting hello@allvia-ai.com in the first instance. We aim to respond to and address any concerns within 10 working days.

If informal resolution is not possible, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms of Service from time to time. We will notify active clients of significant changes by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated terms.

The current version of these terms is always available at allvia-ai.com/terms.html.