This policy explains how AllVia-AI collects, uses, stores and protects your personal data. We are committed to handling your information responsibly and in full compliance with UK GDPR and the Data Protection Act 2018.
Summary: We only collect data you give us directly, we never sell it to anyone, we use it only to deliver and improve our services, and you can ask us to delete it at any time.
AllVia-AI is an AI automation and digital agency operating in the United Kingdom. We provide AI receptionist services, website builds, and business growth consultancy to UK service businesses.
For the purposes of UK GDPR, AllVia-AI is the data controller responsible for your personal data collected through this website and our services.
Contact: hello@allvia-ai.com
We collect personal data in the following ways:
When you or your customers interact with an AllVia-AI-powered phone agent, call recordings and transcripts may be generated and stored as part of delivering the service. If you are an AllVia-AI client, this is covered in your service agreement. If you are a caller to a business using AllVia-AI, the business operating that number is the data controller for your call data.
We process your personal data on the following legal grounds under UK GDPR:
We use the personal data we collect to:
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
We do not sell, rent or trade your personal data to any third party. We share data only with trusted service providers who help us operate our business, and only to the extent necessary:
All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We select providers who meet appropriate standards of data protection.
We may also disclose your data if required to do so by law or by a court, regulator or law enforcement authority.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at hello@allvia-ai.com. We will respond within 30 days. There is no charge for making a request.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Our website uses minimal cookies. We do not use advertising or tracking cookies. The cookies we use are:
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on enterprise infrastructure with SSL encryption, DDoS protection, and no database or admin panel that could be breached.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at hello@allvia-ai.com.
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. If changes are significant, we will notify active clients directly. Continued use of our services after an update constitutes acceptance of the revised policy.
If you have any questions about how we handle your personal data, want to exercise your data rights, or wish to make a complaint, please contact us at hello@allvia-ai.com. We aim to respond to all privacy-related enquiries within 5 working days.